RETURN POLICY:

In case the product ordered was damaged in transit or was dead on arrival, we will gladly accept your returns within 7 days of your delivery date for a refund. Since the products offered are in the personal grooming segment and are a matter of hygiene, we will not be able to offer returns for products that are used.

Currently, we can only accept returns for products purchased on saintoculus.com. For purchases made through a retail store, marketplace, or other outlets, please return them to the original place of purchase.

Your refund of the original purchase price will be issued in the same form as the original payment. The original customs, taxes, shipping, and handling will not be refunded.

Please allow up to 15 days to process your refund from the time we receive your return.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. To ensure that your return is adequately protected in transit, we ask that you send your items to us in the original packaging provided with your order.

You must request a Returns Authorization Code (RAC) within 7 days of receipt of your goods. After receiving your RAC number, you need to return the goods within 7 days of receiving the order.

What if the item I received is damaged on delivery?

We’re extremely sorry to hear that the product you received was damaged. Rest assured, we’re here to help you. Please save all packaging material and damaged goods before filing a claim. Please send a video & images of the damaged product to our support team at Go@saintoculus.com.

Once the team confirms the dead on arrival / damaged product (up to 2 business days), they will raise a return request with our delivery partner and share with you the details (return Air waybill) for pickup of the damaged item and delivery of the new product.

Exchanges: Exchanges are not currently supported by our returns process. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!

Please note: 

We cannot accept a return (even within 14 days of delivery) in certain situations, including, but not limited to:

Products showing excessive wear and tear, or at the end of their intended lifespan.

Items damaged by misuse, alterations, improper care, or accidents.

Items listed as a final sale at the time of purchase.

Instances of abuse of the Saint Oculus Policy.

The acceptance of a return is determined at the sole discretion of Saint Oculus.

How long will my return take to process?

Your refund will be issued in the same form as the original payment within 15 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from saintoculus.com. At this time, we cannot process returns from retail stores and other online retailers.

Please Note: The original Duties, taxes & shipping will not be refunded. If you need assistance, please call customer service at +97144516326.

How do I check my return status?

After you have returned your order, you can check its status online any time by entering your order number on the returns page.

Have additional questions?

Visit our help desk for answers to all your questions about our return process, orders, and all your favorite Saint Oculus products.

The Saint Oculus Promise (our guarantee)

Saint Oculus wants your complete satisfaction! When you buy from saintoculus.com you can shop risk-free! For help on a recent order email Go@saintoculus.com or call +97144516326. For warranty repair or return, visit us here. To locate additional service, repair, and maintenance centers for Saint Oculus products outside of warranty, visit us here.